Our Privacy Policy

Privacy Policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors, customers, and staff.

This policy applies where we are acting as a data controller with respect to personal data, meaning we determine the purposes and means of processing that data. Our website incorporates privacy controls which allow you to manage how your personal data is processed, including marketing preferences.

We use cookies on our website. Cookies are not strictly necessary for the operation of our website, and you will be asked to consent to their use when you first visit.  In this policy, “we”, “us” and “our” refer to The Forest Country House.

2. Personal Data We Collect

We may process the following categories of personal data:

• Contact data – name, email address, telephone number, postal address, or social media identifiers
• Account data – account details, email address, preferences, and account activity
• Transaction data – purchase details, payment information, and billing details
• Communication data – messages sent to or from us and associated metadata
• Usage data – IP address, browser type, device information, pages visited, and navigation paths

3. Purposes of Processing and Legal Bases

We process personal data for the following purposes:

• Operating our website and fulfilling orders
• Providing customer service and managing relationships
• Processing payments and maintaining records
• Sending marketing communications where consent has been given
• Improving website performance and user experience
• Security, fraud prevention, legal compliance, and risk management

The legal bases for processing include performance of a contract, legitimate interests, compliance with legal obligations, and consent where required.

4. Sharing Your Personal Data

We may share your personal data with:

• Professional advisers and insurers
• Website hosting and IT service providers
• Payment service providers for processing transactions
• Suppliers or subcontractors where necessary to provide services

We may also disclose personal data where required by law or to protect our legal rights. We will cooperate with relevant law-enforcement agencies where your data is requested for a lawful purpose. For any legal requests, please email info@weddingvenuewales.co.uk.

 

5. International Data Transfers

Your personal data may be transferred outside the UK or EEA where appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

By submitting personal data for publication, you acknowledge that it may be accessible worldwide via the internet.

6. Data Retention

Personal data will not be retained for longer than necessary for the purposes for which it is processed.

• Contact, account, and transaction data: typically retained for 1–5 years
• Communication data: typically retained for 6 months–5.5 years

We may retain data longer where legally required.

7. Your Rights

You have rights under data protection law, including:

• The right to access your personal data
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to withdraw consent
• The right to complain to a supervisory authority

You may exercise these rights by contacting us using the details below.

8. Cookies

We use cookies to improve website functionality, security, analytics, and marketing, subject to your consent.

You can manage or disable cookies through your browser settings. Blocking cookies may affect website functionality.

9. Changes to This Policy

We may update this privacy policy from time to time by publishing a new version on our website.

Please review this policy periodically.

10. Company Details

The Forest Country House, Gilfach Ln, Kerry, Newtown SY16 4DW
Email: info@weddingvenuewales.co.uk

11. Data Protection Officer

Our Data Protection Officer is Mr Paul Martin.

You can contact the Data Protection Officer in writing  at: info@weddingvenuewales.co.uk.